Replacement & Refund Policy

WIGI is committed to providing you with the most quality products possible. 

In case you received products which meet one of the listed conditions, please contact our Customer Happiness Team via support@wigi9.com to report your issues:

  • Wrong design/wrong item was sent (Completely wrong design compared to information provided by customers on our website)
  • Bad printing quality (blurry, crooked, color poor, peeling, stained, only white printed,...)
  • Damaged or lost in transit

You could request a refund or a replacement within 20 business days of receiving your order.

We would recommend you to provide us some information to check:

  • The order ID
  • Your transaction ID
  • Your email address
  • Your phone number
  • Including the visual evidence of your products (photos or videos) to expedite the process.

Please note:

  • Remember not to return the item(s) you received because we do not have any return policy.
  • Refund or free replacement will not be accepted for damage/lost item in cases of following: wrong address provided, improper care, damages in use, etc...
  • All returned/undelivered parcels due to the wrong shipping address will not be returned to our factory, but sent directly to the Charity organization. If orders were undelivered because of the incorrect address provided by customers.
  • Refund process may take up to 10 business days and is credited via your original form of payment.